Privacy Policy

1. Introduction

Hotel D. Afonso Henriques Ltda. (HOTEL DAH) is dedicated to protecting the personal data of users of the website www.hoteldah.com. This Privacy Policy explains how we collect, use, store and protect your personal data, in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and other applicable laws. By using this website, the user declares to understand and accept the terms of this Privacy Policy.

2. Data Processing Manager

• Data Controller: HOTEL DAH
• Tax Identification Number: 500 254 877
• Headquarters: Rua Cristóvão Falcão, nº 8, 1900-172 Lisbon, Portugal
• Telephone: +351 218 117 010 (National landline call)
• Email: reservas@hoteldah.com

3. Personal Data Collected

We only collect the personal data necessary for the purposes set out in this Policy, including:

3.1. Data provided by the user:

• Name, email, telephone
• Data provided in contact forms
• Data entered during the booking process

3.2. Data collected automatically

• IP address
• Device and browser type
• Browsing data
• Cookies (functional, statistical, preferences and marketing)

3.3. Data related to the reservation

• Identification data
• Payment data
• Reservation history

4. Purposes of Processing and Legal Bases

The processing of your personal data is based on the following legal bases provided for in Article 6 of the GDPR:

5. Sharing Data with third parties

Personal data is not shared with third parties, except when necessary for the indicated purposes:

• PMS – Property Management System
• Booking engine
• Payment processors
• Computer maintenance companies
• Legal authorities (e.g., SEF via SIBA)
• Supervisory entities (When required by law)

All subcontractors comply with the GDPR and follow the instructions of Hotel DAH.

6. Communication to SEF (SIBA)

Guest identification data is communicated to the Immigration and Borders Service (SEF), through the SIBA platform, in accordance with Decree-Law No. 39/2008 and Ordinance No. 415/2008.

7. Data Retention

Personal data is kept only for the period necessary to fulfill the purposes that justified its collection.

When the period ends, the data will be deleted or anonymized. 

8. User Rights

The user may exercise the following rights at any time:

• Right of access
• Right of rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to withdraw consent
• Right to lodge a complaint with the CNPD – National Data Protection Commission

CNPD contact: www.cnpd.pt. Requests can be sent to reservas@hoteldah.com

9. Data Security

Hotel DAH adopts appropriate technical and organizational measures to protect personal data against:

• Unauthorized access
• Loss
• Alteration
• Improper disclosure

These include measures such as encryption of communications, firewalls, backups and access control systems. Despite the measures adopted, no system is completely inviolable, so we recommend the use of updated software and access to secure networks.

10. Cookies

The website uses cookies to ensure its proper functioning, improve the user experience and personalize content. The categories of cookies used include:

• Essential/functional
• Statistical/analytical
• Preferences
• Marketing and advertising

The user can configure or withdraw consent at any time through the cookie banner.

11. Links to Third Parties

The website may include links to third-party websites. Hotel DAH does not control or assume responsibility for the privacy practices of these websites.

12. Changes to this Privacy Policy

Hotel DAH may update this Policy from time to time. Any changes will be published on this page with the date of the update.

13. Contact for Privacy Issues

For clarifications or to exercise your rights, please contact:

• HOTEL DAH
  • Email: reservas@hoteldah.com
  • Address: Rua Cristóvão Falcão, nº 8, 1900-172 Lisboa